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Practical solutions around automation of IT Service Desks using industry good practice frameworks.

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Manager Approvals in FootPrints 12 How to configure manager / supervisor approvals in FootPrints 12
Two Click Ballots in FootPrints 12 How to configure two-click approval ballots in FootPrints 12
Planbook for FootPrints 12 A Planbook for planning, documenting, and implementing FootPrints 12, based in Excel
ITSMinfo Professional blog for Greg Tucker